Interactive FX Blog

How Interactive FX is Employing Chatbots

How Interactive FX is Employing Chatbots

 Interactive FX Team Interactive FX Team, 02/03/2018

The chatbot industry is growing by leaps and bounds as businesses around the globe are deploying bots to drive revenue, improve the consumer experience, and convert users. As a company on the forefront of financial technology solutions, Interactive FX is employing bots to perform a variety of tasks, all with the intention of streamlining our customers’ experience in a way that is both meaningful and conversational.

 

In this article, we’ll explore a few of the ways in which chatbots and Interactive FX are changing the way international transfers and currency conversions are managed.

 

Conversational Finance

With a chatbot, the traditional one-way transaction becomes a two-way interaction. Advancements in machine learning capabilities and natural language processing means that bots can reply to requests and inquiries in the same manner as a customer service representative, and can be programmed to perform a variety of automated tasks.

 

FX Alerts

An FX alert is simply a notification that lets a user know when a specified currency pair reaches a target exchange rate. With chatbots and multi-channel integration, our customers can receive a notification via text or voice on their channel of choice, including messaging apps, SMS, voicemail, email, and many more.

 

International Money Transfers

In the past, transferring money required visiting a bank or broker in person—or calling over the phone, which was often more of a hassle than a convenience. Interactive FX offers an online money transfer platform that can be used anytime, anywhere, and from nearly any device. Chatbots are now making this process even easier and faster; with a simple inquiry (on your preferred channel) you can send money overseas, with a bot guiding you through the transfer as easily as if you were having a conversation with another person.

 

Security

When it comes to the financial sector, security is the single most important aspect—and at Interactive FX, one of our very top priorities. Thanks to strides already taken in the chatbot industry, modern bots are safe, private, and secure, so you never have to worry about your sensitive data being hacked or stolen.

 

Even with all of these exciting advancements that chatbots can offer Interactive FX customers, it’s important to bear in mind that we’re still at the onset of their full capabilities. There is still a multitude of functions that have yet to be explored, as they advance, so will the opportunities that they can offer for our clients.